InsightAI Support
Get help with InsightAI: Data Intelligence, the app for AI-powered insights into crypto, macroeconomic trends, market signals, news, and other data.
Contact Support
Email kien@ai-research.dev for help.
Include your device model, iOS version, app version, and a description of the issue. If possible, add the steps to reproduce it or a screenshot. Do not send passwords, verification codes, or login tokens.
Frequently Asked Questions
I cannot log in to my account. What should I do?
Use the same login method you used to create your account. If you registered with email and forgot your password, use the password reset option. If you still need help, contact support.
What if Google or Apple sign-in is not working?
Check your internet connection and make sure you are using the same Google or Apple account as before. If you chose to hide your email with Apple, continue using Sign in with Apple. If the problem continues, send support the error message you see.
Why is the app or its data not loading?
Check your internet connection, close and reopen the app, and install any available app update. Data may be temporarily unavailable. If the issue continues, tell support which screen is affected and when it happened.
How do I delete my account?
Open the Profile screen in InsightAI and choose the account deletion option. You can also request deletion by email. Visit our Delete Account page for instructions.